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Frequently Asked Questions

  • How do I arrange mental health home care?
    Simply book your free initial home visit now so our expert team can talk you through the process.
  • How much does mental health home care cost?
    The cost of mental health home care varies according to your unique circumstances. We offer two types of mental health home care — visiting care and live-in care. Book a free consultation so we can work out a personalised quote for you.
  • Who can get mental health care at home?
    Mental health care at home is suitable for anyone who needs support with day-to-day living but doesn’t need to be an inpatient.
  • How much does dementia home care cost?
    The cost of dementia home care varies according to your unique circumstances. We offer two types of dementia home care — visiting care and live-in care. Book a free consultation so we can work out a personalised quote for you.
  • How do I arrange dementia home care?
    The first step is to reach out to us so we can know more about your situation. Our friendly advisors will take you through the process of arranging dementia home care, step by step.
  • How do I know the level of care my loved one needs?
    At your free consultation, an advisor will help you understand the level of care your loved one needs, whether they require just a few hours a week or up to 24/7 live-in care.
  • What is domiciliary care?
    Otherwise known as ‘home care’, domiciliary care is provided in your own home by professional carers who offer healthcare, day-to-day support and sometimes advice. It can be on a short-term or long-term basis and is provided in accordance with an assessment of your needs to make sure the right services are being offered. Find out more about what Bramble Home Care offers for general domiciliary care here, or book your free initial home visit with our team.
  • Are your carers able to administer medicine?
    Yes. Our carers are fully meds trained and are able to both support you in continuing to administer your own or a loved one's medication, or to do it on their behalf if this is what's required.
  • What is personal care?
    Personal care is supporting people with things like: getting up in the mornings, bathing, dressing and/ or preparing you for bed at night, stoma care, catheter care, oral care and much more.
  • What types of care does Bramble Home Care offer?
    Our home care services across Gloucestershire range from; assisting with domestic chores, for instance shopping, ironing, preparing meals, getting up in the morning, getting washed and dressed and bathing, to full-time 24-hour live-in care. We also provide companionship, prompting for medication, manual handling/mobility support and attending social functions/clubs. We also offer specific Dementia and Mental Health Care services for those affected by conditions who need specially trained staff. As well as our care services, we also offer training to a range of employers, including; PMVA training and first aid. Our goal is to help maintain yours or your loved one's independence at home in the most person-centred and safe way. Find out more here.
  • Can I get funding for care?
    We will be happy to give you an idea of whether you are likely to qualify for local authority funded care so please get in touch with the team. Alternatively, you may find the following websites useful: www.dwp.gov.uk www.ageuk.org.uk www.direct.gov.uk/en/DisabledPeople www.carersuk.org www.gloucestershire.gov.uk
  • How do you recruit your staff?
    We have various ways that we find the best new recruits. We advertise our vacancies on traditional job boards like Indeed and TotalJobs and applicants contact us from there, but we are also very proactive and attend local job fairs and events where we will have a stand. Many of our staff have been with us for years which we are very proud of, and we value their recommendations so have a referral scheme for new starters. All applicants follow a rigorous recruitment process including a thorough interview and then if successful, they are required to complete additional checks including a DBS (Disclosure and Barring Service), and references. No new starters are assigned any work until their security checks have been signed off by a Senior member of the in-house team and they have completed their thorough in-house Induction training programme. Take a look at the roles we're recruiting for.
  • Do I have to pay for an assessment?
    No, you don't. Assessments are completely free of charge and without any obligation to use Bramble Home Care.
  • How quickly can care services be put in place?
    Usually we can put a care plan and support package in place quickly, but it is dependent on yours/your loved one's needs and availability of staff in your area. For instance if someone requires more support or if they need specialist equipment it can take a little longer to put in place. We will keep you informed of progress and give you an idea of timescales once your assessment has been made, your support plan agreed and funding set in place (whether that is privately or through social services). Get started today by booking your free initial home visit, and we'll take care of the rest.
  • Can I have care on a short term or part-time basis?
    Yes. We are here to provide care on a basis that best suits your requirements. Our team will come to your home and discuss your needs, formulate a care plan and support with any funding queries. Then care will be in place! The care we offer can always be adjusted, so if you find the services aren't right for you or your loved one, we can make changes to better suit you.
  • Can I contact someone out of usual hours?
    Yes. Our offices are staffed between 9am and 5pm, Monday to Friday all year round. Outside of these times, one of our senior members of staff will be ‘on call’ for urgent enquiries, for instance if a carer has been delayed. You can always call us and, if you get the out of hours service, all the contact details you need will be provided. Our office and on-call number is: 01684 217040.
  • If I do use Bramble Home Care, how do you monitor the service you are giving me?
    Our priority is to deliver a quality service and we will monitor our services in a several ways, all of which form our Quality Assurance Policy -: We constantly review our processes to improve the services we deliver. You are involved in all decisions about your care or support and we will hold a meeting every month to review your Personal Support Plan and to discuss any changes that may be required. This will be a time to discuss the level of satisfaction that you are experiencing with the service. The Manager will make regular telephone calls to you and/or your family/carer. It is our policy that any complaints, including verbal ones are recorded and are included in the overall assessment of our service to you. Comment slips are included in your Personal Support Plan with prepaid envelopes to make communication between Bramble Home Care and you as easy as possible. We will conduct an annual Quality Assurance Survey which will be sent out to all service users, their relatives, health professionals and also suppliers. Once the results are complied this will then be available in the form of a report to all service users and also for the CQC Inspectors.
  • Who regulates Bramble Home Care?
    The Care Quality Commission (CQC) is the official body that regulates and inspects organisations that provide care to the public throughout the UK, ensuring that they fully meet the stringent standards of quality and safety as a result of the revised Health and Social Care Act.
  • How do I make a complaint?
    In the unlikely event that you should need to make a complaint, we have a robust complaints procedure which is designed to make sure that your concerns are heard. We take all issues very seriously and welcome all feedback, good or bad so please do not ever worry about letting us know what you think. In the first instance we recommend that you should speak to your support worker if you are not happy with something. It is our policy that all verbal complaints are recorded even if the complaint has been resolved. However, if you feel that your concerns are not being taken seriously, or if you have concerns regarding your support worker, then you should contact us immediately: enquiries@bramblehomecare.co.uk or 01684 217040 Alternatively you can write to us at:- Bramble Home Care Ltd, Unit E, 4 Bamfurlong Industrial Park, Staverton, GL51 6SX Our policy is to respond to written complaints within 28 days although we will make every effort to resolve issues as quickly as possible. All our clients are given a copy of our complaints procedure with their contracts.
  • Do you offer a return from hospital service?
    Yes, this is a service that prepares your home for your return from hospital, we can liaise with the health care professionals to ensure that everything is in place for your return and rehabilitation. Get in touch with our team to discuss the options.
  • Do you offer care escorts?
    Yes, we can support you or your loved one within the community and enable you to lead a full and active social life. This could involve accompanying you to the shops or hospital; alternatively your support worker may plan social trips and participation in groups or organisations based on your interests and your preferences. They can either simply make arrangements on your behalf or can accompany you.
  • Do you offer 24-hour Live-in Care and Companionship?
    Yes, we can. Please contact us for more information as we will be happy to work with you to put a personalised care plan together that best meets your needs.
  • If I cancel my service, will I still be charged?
    Possibly. It will depend on the reason for the cancellation and the notice that you give us as well as what is stated in your contract. While we will make every effort not to charge for care if it isn’t needed, there may be circumstances when a full or partial charge is unavoidable. For example, when someone is away on holiday, we simply need the required notice and you will not be charged. Or, if you require help after returning home from hospital your care package may only be for a month or two, in situations like this our objective is to work with you to enable you to get back to full independence as quickly as possible. Of course there are other situations where care may no longer be required so please just ask if you need more information.
  • The answer to my question isn't here...
    If the answer to your question isn’t here then please don’t hesitate to get in touch. We are a friendly, family-run team and we are more than happy to help. We understand that you may have lots of questions and that it’s important to find a provider that you can work with, especially if you are finding care on behalf of a loved one. We look forward to hearing from you.
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